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          Terms of Service

           

          Last Updated: October 2, 2026

          These Terms of Service govern your access to and use of nemixaco.com, including browsing the website, using website features, creating or managing an account where available, placing orders, purchasing products, contacting customer service, and otherwise interacting with Nemixa.

          Nemixa is an online jewelry store operated by Nemixa Boutique Limited and primarily offers moissanite jewelry and related jewelry products to consumers in the United States. These Terms are intended to work together with Nemixa's Shipping Policy, Cancellation Policy, Return & Refund Policy, Privacy Policy, Cookie Policy, Legal Notice, and other applicable website policies.

          By accessing or using the website or submitting an order, you agree to be bound by these Terms and the applicable policies referenced herein.

          Nothing in these Terms is intended to waive or limit any consumer right that cannot legally be waived or limited under applicable law.

          About Nemixa

          Nemixa is the consumer-facing brand and online jewelry store operated by Nemixa Boutique Limited.

          Brand: Nemixa

          Company: Nemixa Boutique Limited

          Website: nemixaco.com

          Email: support@nemixaco.com

          Phone: +85257955004

          Contact Address: Room H11, 1/F, Kaiser Estate Phase 2, No. 51 Man Yue Street, Hung Hom, Hong Kong

          Nemixa primarily serves customers throughout the United States.

          The address above is a contact address and should not automatically be treated as a retail store, showroom, jewelry workshop, warehouse, fulfillment center, or return address unless Nemixa specifically states otherwise.

          Eligibility to Use the Website

          You must be legally capable of entering into a binding agreement under the laws applicable to you in order to make purchases through Nemixa.

          By using the website or placing an order, you represent that:

          • You have the legal capacity to enter into the relevant transaction;

          • Information you provide is truthful, accurate, and reasonably complete; and

          • You will use the website only for lawful purposes.

          User Accounts

          Where account functionality is available, you are responsible for:

          • Providing accurate account information;

          • Keeping your login credentials reasonably secure;

          • Not knowingly sharing passwords with unauthorized persons;

          • Updating important account information when necessary; and

          • Taking reasonable responsibility for activity conducted through your account.

          Nemixa may take reasonable steps to investigate suspicious activity, request additional verification, or temporarily restrict an account where there is a legitimate concern involving fraud, security, unauthorized access, or violation of these Terms.

          Nemixa does not require the creation of an account unless the applicable website functionality specifically states otherwise.

          Website Availability and Use

          Nemixa makes reasonable efforts to maintain the normal operation and accessibility of nemixaco.com.

          However, we cannot guarantee:

          • Uninterrupted website access;

          • Error-free operation;

          • Permanent availability; or

          • The absence of technical problems.

          Website availability may occasionally be affected by:

          • Maintenance;

          • Updates;

          • Technical problems;

          • Security issues;

          • Network interruptions; or

          • Events beyond our reasonable control.

          Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.

          Prohibited Uses

          You may not use the website to:

          • Engage in unlawful activity;

          • Commit or attempt fraud;

          • Impersonate another person;

          • Impersonate Nemixa;

          • Gain unauthorized access to accounts, systems, or networks;

          • Interfere with website operation;

          • Upload or distribute malicious software;

          • Conduct malicious automated attacks or abusive scraping;

          • Commit payment fraud;

          • Infringe intellectual property rights; or

          • Use the website in a way intended to mislead other consumers.

          Nothing in this section is intended to restrict lawful consumer reviews, criticism, quotation, fair use, or the exercise of lawful consumer rights.

          Product Information

          Nemixa makes reasonable efforts to provide clear and accurate product information.

          Depending on the product, information may include:

          • Product name;

          • Description;

          • Images;

          • Materials;

          • Dimensions;

          • Sizes;

          • Gemstone information;

          • Carat information;

          • Colors;

          • Styles;

          • Finishes;

          • Plating information; and

          • Pricing.

          Specifications may vary between products.

          Customers should review the information on the individual product page before purchasing. Information applying to one Nemixa product should not automatically be assumed to apply to another.

          Nemixa does not represent through these Terms that every product uses the same metal, moissanite grade, plating method, carat weight, setting, or certification.

          Product Images and Display

          Nemixa makes reasonable efforts to display its jewelry accurately.

          However, visual appearance may vary slightly because of factors including:

          • Device type;

          • Screen settings;

          • Screen brightness;

          • Photography;

          • Lighting;

          • Viewing angles; and

          • Display calibration.

          Moissanite may also show different levels or patterns of brilliance and fire depending on lighting conditions, viewing angle, and environment.

          Such normal visual differences do not automatically indicate a defect.

          This section does not limit your ability to report an item that is damaged, incorrect, or materially different from its product description. Such matters are handled under our Return & Refund Policy.

          Product Availability and Inventory

          Product inventory, sizes, colors, styles, and other options may change.

          Before an order is accepted, Nemixa may reasonably:

          • Update availability;

          • Discontinue a product;

          • Remove unavailable options; or

          • Correct inventory information.

          Nemixa will not use this provision as a basis to arbitrarily substitute a different product after a customer has completed a purchase.

          If an order cannot be fulfilled, the matter will be handled in accordance with these Terms, applicable policies, and applicable law.

          Pricing

          Product prices are shown on the website and during the ordering process.

          Nemixa may adjust prices, promotions, or discounts for future orders.

          Price changes generally do not retroactively change an already completed and confirmed order, except where there is an obvious technical, typographical, or pricing error and applicable law permits corrective action.

          If an obvious pricing error occurs, Nemixa may reasonably:

          • Verify the error;

          • Correct the information;

          • Contact the customer; or

          • Cancel an affected order and refund amounts already collected where appropriate.

          Nemixa will not arbitrarily increase the price of a completed order after payment.

          Taxes and Duties

          All applicable taxes and duties associated with an order are included in the product price where applicable.

          Nemixa works with logistics service providers to handle applicable customs clearance procedures.

          Under normal circumstances, customers receiving eligible shipments in the United States are not expected to pay additional:

          • Import duties;

          • Customs duties; or

          • Customs clearance fees.

          These rules are intended to remain consistent with our Shipping Policy.

          Placing an Order

          When placing an order, you are responsible for:

          • Selecting the intended products;

          • Selecting the correct quantity;

          • Selecting the correct size, color, or other option where applicable;

          • Providing accurate billing and contact information;

          • Providing a complete and accurate shipping address;

          • Selecting an available payment method; and

          • Reviewing the order before submission.

          Please review your order information carefully before completing checkout.

          Order Confirmation and Acceptance

          Submitting an order does not necessarily mean that every aspect of the order has been finally accepted immediately.

          After receiving an order, Nemixa may send an electronic confirmation.

          An order may still be subject to reasonable review involving matters such as:

          • Payment verification;

          • Inventory verification;

          • Fraud prevention;

          • Order information; and

          • Fulfillment capability.

          If Nemixa cannot accept or fulfill an order, we will take reasonable steps to inform the customer and arrange any applicable refund for amounts already collected.

          Order Acceptance and Refusal

          Nemixa may reasonably refuse or cancel an order in circumstances such as:

          • Product unavailability;

          • An obvious pricing error;

          • Inability to verify payment;

          • Suspected fraud;

          • Failed payment authorization;

          • Materially incorrect order information; or

          • Applicable legal or regulatory restrictions.

          This provision does not give Nemixa an unrestricted right to arbitrarily cancel properly placed and paid orders.

          If Nemixa cancels a paid order that has not been fulfilled, the applicable amount will be refunded to the original payment method.

          Payments

          Orders must be paid using a payment method made available through the website.

          Customers are responsible for ensuring that:

          • Payment information is accurate;

          • They are authorized to use the payment method provided; and

          • The payment method has sufficient authorization or available funds to complete the transaction.

          Some payments may be processed by third-party payment service providers.

          Nemixa does not represent that it directly stores complete payment card numbers, CVV or CVC security codes, banking passwords, or similar sensitive payment credentials unless such information is actually processed directly by Nemixa.

          Payment-related personal information is handled consistently with our Privacy Policy.

          Payment Authorization

          If a payment is:

          • Declined;

          • Reversed;

          • Unsuccessful; or

          • Not properly authorized,

          Nemixa may suspend, decline, or not process the related order.

          If you believe there is an error concerning your payment status, please contact:

          support@nemixaco.com

          Shipping

          Nemixa currently ships throughout the United States.

          Our current shipping terms include:

          • Orders under $50 USD: $12 USD shipping

          • Orders of $50 USD or more: Free Shipping

          • Processing time: generally within 2 business days

          • Estimated standard transit time after shipment: approximately 7–15 business days

          Applicable taxes and duties associated with an eligible order are included in the product price where applicable.

          Nemixa's logistics providers handle applicable customs clearance procedures, and customers are not normally expected to pay additional import duties, customs duties, or customs clearance fees for eligible shipments.

          If an order has not arrived after the estimated delivery period, please contact:

          support@nemixaco.com

          For complete shipping terms, please review our Shipping Policy.

          Shipping Address Responsibility

          You are responsible for providing a complete and accurate delivery address, including applicable information such as:

          • Recipient name;

          • Street address;

          • Apartment, suite, or unit number;

          • City;

          • State;

          • ZIP Code; and

          • Contact information.

          Incorrect or incomplete information may result in delivery delays, failed delivery attempts, return-to-sender situations, or additional shipping arrangements.

          Address-related issues will be handled in accordance with our Shipping Policy and the specific circumstances of the order.

          Order Cancellations

          Orders Not Yet Shipped

          Orders that have not yet shipped may be submitted for cancellation.

          Please contact:

          support@nemixaco.com

          as soon as possible.

          You may be asked to provide:

          • Order number;

          • Name;

          • Email address used for the order; and

          • Payment confirmation or other reasonable verification information where necessary.

          Cancellation requests are subject to the current order status and are not guaranteed once fulfillment has progressed.

          If cancellation is successfully approved before shipment:

          • The full amount paid for the canceled order will be refunded;

          • The refund will be issued to the original payment method; and

          • The funds will be returned to the original payment account.

          Orders Already Shipped

          Once an order has shipped, it cannot be directly canceled.

          If you no longer want an order that has already shipped, please wait until it is delivered and then review the Return & Refund Policy to determine whether the item qualifies for return.

          For complete cancellation terms, please review our Cancellation Policy.

          Returns and Refunds

          Nemixa accepts eligible returns in accordance with its Return & Refund Policy.

          Returns

          Eligible products may be returned subject to the applicable return conditions and return window.

          Products showing significant wear, use, customer-caused damage, unauthorized modification, missing important components, or other conditions that fail to meet the Return & Refund Policy may not qualify for a refund.

          Exchanges

          Nemixa does not offer direct exchanges.

          If you would like a different:

          • Size;

          • Color;

          • Style; or

          • Product,

          you may return an eligible item in accordance with the Return & Refund Policy and place a new order for the desired item.

          Return Shipping

          For standard returns, return shipping costs are generally the customer's responsibility.

          Return Shipping Labels

          Nemixa does not normally provide prepaid return shipping labels.

          Customers should follow the return instructions provided by Nemixa before sending an item back.

          Restocking Fee

          Restocking Fee: $0

          Nemixa does not charge a restocking fee for eligible returns.

          Refund Method

          Approved refunds are issued to the original payment method used for the purchase.

          Refund Processing Time

          After an eligible return is received, inspected, and approved, Nemixa will initiate the refund within 2 business days.

          This period refers to Nemixa's refund initiation time. It does not represent the final time required for the funds to appear in the customer's account.

          Actual posting time depends on the customer's:

          • Bank;

          • Card issuer;

          • Payment provider; or

          • Other applicable financial institution.

          Damaged or Incorrect Items

          If a customer receives a damaged, incorrect, or materially incorrect item, the customer should contact Nemixa and provide reasonable supporting information.

          Depending on the circumstances and review outcome, an appropriate resolution may include:

          • A full refund;

          • A partial refund; or

          • Another appropriate remedy.

          Reporting a damaged or incorrect item does not automatically guarantee a full refund in every case.

          For complete return and refund rules, please review our Refund Policy.

          Privacy and Data Protection

          Nemixa may collect and process personal information reasonably necessary to operate the website and provide e-commerce services.

          Depending on how you interact with the website, information may include:

          • Contact information;

          • Order information;

          • Payment-related information;

          • Device and technical information;

          • Customer service communications; and

          • Cookie-related information.

          Information may be used for purposes such as:

          • Processing orders;

          • Providing customer service;

          • Shipping;

          • Managing returns and refunds;

          • Fraud prevention;

          • Security;

          • Website improvement; and

          • Compliance with applicable law.

          Depending on your state of residence, applicable law, and the nature of the processing, you may have privacy rights that can include:

          • Access;

          • Correction;

          • Deletion;

          • Portability;

          • Applicable opt-out rights; and

          • Withdrawal of consent where applicable.

          Additional information is provided in our Privacy Policy.

          Cookies and Similar Technologies

          Nemixa may use cookies and similar technologies such as:

          • Cookies;

          • Pixels;

          • Web beacons; and

          • Similar tracking or measurement technologies.

          These may support purposes such as:

          • Website functionality;

          • Shopping cart and checkout;

          • Analytics;

          • Security; and

          • Marketing, where applicable.

          Detailed information about cookie use and customer choices is provided in our Cookie Policy.

          Intellectual Property

          Content available on nemixaco.com may be protected by applicable intellectual property laws.

          Protected content may include:

          • The Nemixa name;

          • Logos;

          • Text;

          • Product images;

          • Product descriptions;

          • Graphics;

          • Layouts;

          • Website designs; and

          • Other original materials.

          Except as permitted by applicable law or with appropriate authorization, protected content may not be reproduced, distributed, republished, commercially exploited, or used to impersonate Nemixa.

          Nothing in these Terms claims ownership of third-party intellectual property.

          Third-Party Services and Links

          Nemixa may use or link to third-party services in connection with activities such as:

          • Payment processing;

          • Shipping;

          • Logistics;

          • Analytics;

          • Marketing;

          • Technical operations; and

          • Social platforms.

          Third parties may operate under their own:

          • Terms;

          • Privacy policies;

          • Cookie policies; and

          • Business practices.

          Nemixa does not directly control all aspects of independently operated third-party services.

          Customers should review applicable third-party terms where appropriate.

          Jewelry Care

          Jewelry may be affected by normal use and environmental exposure.

          Depending on the product, factors that may affect appearance or condition include:

          • Moisture;

          • Chemicals;

          • Cosmetics;

          • Perfume;

          • Impact;

          • Friction; and

          • Improper storage.

          Customers should follow applicable product care information and use reasonable care when wearing and storing jewelry.

          This section does not eliminate or restrict customer rights relating to:

          • Products damaged upon arrival;

          • Manufacturing defects;

          • Incorrect products; or

          • Other issues covered by our Return & Refund Policy.

          Disclaimers

          Nemixa makes reasonable efforts to maintain accurate product, website, and service information.

          However, we do not guarantee that:

          • The website will always operate without interruption;

          • Technical errors will never occur; or

          • Independently operated third-party services will always function without interruption.

          Website content is provided to communicate general product, service, and transaction information and should be read together with the specific product page and applicable policies.

          Nothing in these Terms makes customers solely responsible for all risks associated with products purchased from Nemixa.

          Nothing in these Terms excludes mandatory consumer rights, product-related responsibilities, fraud-related liability, or other liability that cannot legally be excluded.

          Limitation of Liability

          To the fullest extent permitted by applicable law, Nemixa will not be responsible for liability beyond that required by law for certain indirect effects caused solely by circumstances reasonably outside its control, including:

          • Third-party service interruptions;

          • Temporary website outages;

          • Network failures; or

          • Other events beyond reasonable control.

          The application of any limitation depends on the circumstances and applicable law.

          Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.

          Consumer Rights

          Nothing in these Terms is intended to waive or limit any rights you may have under applicable consumer protection laws that cannot legally be waived.

          Where mandatory consumer protection rules apply, those rules remain effective regardless of any inconsistent provision in these Terms.

          Dispute Resolution

          If you have a concern or dispute involving:

          • An order;

          • A product;

          • A payment;

          • Website use;

          • Shipping;

          • A return or refund; or

          • These Terms,

          we encourage you to contact Nemixa first so that we can review the matter and attempt to resolve it.

          Email:

          support@nemixaco.com

          Nothing in this section requires mandatory arbitration, waives a right to participate in a class action, or waives a jury-trial right unless a valid separate agreement or applicable legal requirement provides otherwise.

          Governing Law

          These Terms shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region, without prejudice to any mandatory consumer protection rights that apply to you under applicable law.

          The applicable jurisdiction must be determined based on Nemixa Boutique Limited's actual legal and business arrangements before this provision is finalized.

          Jurisdiction

          Subject to mandatory consumer rights and applicable law, disputes relating to these Terms shall be submitted to the courts or other competent dispute-resolution forum of Hong Kong Special Administrative Region.

          Nothing in this section limits a consumer right that cannot legally be waived under applicable law.

          Compliance with Applicable U.S. Laws

          Because Nemixa primarily serves consumers in the United States, it seeks to conduct relevant e-commerce activities in accordance with applicable laws and regulations.

          Depending on the circumstances, these may include applicable:

          • U.S. federal consumer protection laws;

          • State consumer protection laws;

          • E-commerce requirements; and

          • Privacy requirements.

          The applicability of a particular law depends on the transaction, consumer location, business activity, and other relevant circumstances.

          Events Beyond Our Reasonable Control

          Nemixa may experience delays or difficulties caused by circumstances reasonably outside its control, including:

          • Natural disasters;

          • Severe weather;

          • Carrier disruptions;

          • Government actions;

          • Widespread network failures; or

          • Major logistics interruptions.

          Where permitted by applicable law, reasonable allowance may be made for delays directly caused by such events.

          This section does not automatically classify every order or service problem as an event beyond our reasonable control and does not remove mandatory consumer rights.

          Changes to These Terms

          Nemixa may update these Terms from time to time to reflect changes in:

          • Business operations;

          • Website functionality;

          • Products or services;

          • Applicable laws or regulations; or

          • Related website policies.

          The updated Terms will be published on nemixaco.com.

          Changes will not normally be applied retroactively to remove or materially alter core rights already established in completed transactions unless permitted by applicable law.

          Severability

          If any provision of these Terms is determined by a competent authority to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by applicable law.

          No Waiver

          If Nemixa does not immediately enforce a provision of these Terms, that does not automatically mean Nemixa permanently waives the right to enforce that provision later.

          Nothing in this section affects statutory consumer rights.

          Entire Agreement

          These Terms, together with the policies referenced herein, govern your use of the website and purchases made through Nemixa.

          Where a dedicated policy addresses a particular subject in greater detail, that policy should be read together with these Terms and applicable law.

          Contact Us

          If you have questions about these Terms, your order, or your use of nemixaco.com, please contact:

          Nemixa

          Company: Nemixa Boutique Limited

          Website: nemixaco.com

          Email: support@nemixaco.com

          Phone: +85257955004

          Address: Room H11, 1/F, Kaiser Estate Phase 2, No. 51 Man Yue Street, Hung Hom, Hong Kong

          Our customer service team will respond as soon as reasonably possible during normal business operations.