Free U.S. Shipping on Orders Over $50
        Brilliant Moissanite Jewelry Made to Shine Every Day

          Privacy Policy

           

          Last Updated: October 2, 2026

          Nemixa respects your privacy and is committed to handling personal information responsibly and transparently.

          This Privacy Policy explains how Nemixa collects, uses, processes, stores, and shares personal information when you visit or interact with nemixaco.com, purchase our moissanite jewelry and related jewelry products, communicate with us, or use services made available through our website.

          This Privacy Policy is intended primarily for consumers located in the United States and should be read together with any other applicable policies or notices available on our website.

          Scope of This Privacy Policy

          This Privacy Policy applies to personal information that Nemixa may collect, use, process, retain, or share when you interact with us, including when you:

          • Visit or browse nemixaco.com;

          • View products or product information;

          • Create or manage an account, where available;

          • Add products to your shopping cart;

          • Place or manage an order;

          • Purchase products;

          • Submit information through website forms;

          • Contact customer service;

          • Request an order cancellation;

          • Request a return or refund;

          • Subscribe to marketing communications;

          • Submit a review, feedback, inquiry, or other communication; or

          • Use other services or features offered through our website.

          This Privacy Policy describes:

          • What personal information we may collect;

          • How we collect personal information;

          • Why we use personal information;

          • How personal information may be shared;

          • How long information may be retained;

          • How Cookies and similar technologies may be used;

          • How you can manage certain Cookie preferences;

          • What privacy rights may be available to you;

          • How you can exercise applicable privacy rights;

          • How we seek to protect personal information; and

          • How you can contact Nemixa about privacy matters.

          Personal Information We Collect

          The information we collect depends on how you interact with Nemixa and which services or features you use.

          Personal and Contact Information

          We may collect information such as:

          • Name;

          • Email address;

          • Telephone number;

          • Shipping address;

          • Billing address; and

          • Other contact information you choose to provide.

          Order and Transaction Information

          When you place or manage an order, we may collect information such as:

          • Order number;

          • Products purchased;

          • Purchase amount;

          • Order status;

          • Shipping or delivery status;

          • Return information;

          • Refund information;

          • Cancellation information; and

          • Customer service records relating to the transaction.

          Payment-Related Information

          When you make a purchase, information related to your payment may include:

          • Payment method;

          • Transaction status;

          • Billing information; and

          • Payment confirmation information.

          Payments may be processed in whole or in part by third-party payment service providers. Depending on the payment method used, certain payment information may be collected and processed directly by those providers.

          Nemixa does not represent that it directly stores complete payment card numbers, CVV or CVC security codes, bank account credentials, or similar sensitive payment authentication information unless such information is actually required and handled as part of the applicable payment process.

          Device and Technical Information

          When you use our website, certain technical information may be collected automatically, including:

          • IP address;

          • Browser type;

          • Device type;

          • Operating system;

          • Cookie identifiers;

          • Pages viewed;

          • Date and time of website access;

          • Click activity;

          • Referring website or source;

          • General device or network information; and

          • Information about how you interact with the website.

          Information You Provide Voluntarily

          We may also collect information that you choose to provide to us, including through:

          • Customer service inquiries;

          • Product reviews;

          • Return requests;

          • Refund requests;

          • Order cancellation requests;

          • Complaints or issue reports;

          • Surveys;

          • Email communications;

          • Feedback; and

          • Other information you voluntarily submit.

          Please avoid providing personal information that is unnecessary for the purpose of your request.

          How We Collect Information

          We may collect personal information in several ways.

          Information You Provide Directly

          We may collect information directly from you when you:

          • Create or manage an account;

          • Place an order;

          • Complete a form;

          • Contact customer service;

          • Request a return or refund;

          • Request an order cancellation;

          • Subscribe to email communications;

          • Submit a review or feedback; or

          • Otherwise communicate with us.

          Information Collected Automatically

          Certain information may be collected automatically when you visit or use our website through technologies such as:

          • Cookies;

          • Web beacons;

          • Pixel tags;

          • Log files; and

          • Similar tracking or measurement technologies.

          The type and extent of information collected may depend on your browser settings, device settings, Cookie preferences, and the technologies used on our website.

          Information from Service Providers

          We may receive information from service providers that assist us with legitimate business activities, including:

          • Payment processing;

          • Shipping and logistics;

          • Website hosting and operation;

          • Technical support;

          • Fraud prevention;

          • Security;

          • Data analytics;

          • Marketing services; and

          • Customer support.

          We seek to limit the information received or used to what is reasonably necessary for the relevant business purpose.

          Cookies and Similar Technologies

          Cookies are small data files that may be stored on your device when you visit a website. Nemixa may use Cookies and similar technologies to operate the website, remember certain preferences, understand website usage, improve performance, support security, and provide relevant services.

          Depending on the website functionality and technologies in use, Cookies may include the following categories.

          Strictly Necessary Cookies

          These Cookies support essential website functions and may be necessary for activities such as:

          • Loading website pages;

          • Maintaining website security;

          • Managing shopping carts;

          • Supporting checkout processes; and

          • Enabling other core website functionality.

          Because these Cookies are necessary for essential website functions, disabling them may affect your ability to use certain parts of the website.

          Functional Cookies

          Functional Cookies may help remember information such as:

          • User preferences;

          • Language preferences; and

          • Website settings.

          These Cookies can help provide a more consistent and convenient browsing experience.

          Analytics Cookies

          Analytics Cookies may help us understand:

          • How visitors use the website;

          • Which pages are visited;

          • How website features perform;

          • How users interact with website content; and

          • Where website performance may be improved.

          Advertising or Marketing Cookies

          Where used, advertising or marketing Cookies may help:

          • Measure advertising effectiveness;

          • Understand marketing campaign performance;

          • Provide more relevant promotional content; and

          • Analyze interactions associated with marketing activities.

          The actual use of these Cookies depends on the services and technologies implemented on the website.

          Your Cookie Choices

          Nemixa seeks to provide information about the use of Cookies in a clear and understandable manner.

          Depending on the website functionality, your browser settings, and applicable law, you may be able to:

          • Accept Cookies;

          • Reject certain non-essential Cookies;

          • Change Cookie preferences;

          • Delete Cookies stored on your device;

          • Block new Cookies; or

          • Withdraw or change a previous Cookie choice.

          Where applicable law requires consent before certain non-essential Cookies or similar technologies are used, those technologies should be used only after the required authorization or consent has been obtained.

          You may also manage Cookies through your browser settings. Browser controls vary, so please refer to your browser's settings or help features for information about managing Cookies.

          Please note that disabling or blocking certain Cookies may affect website functionality. For example, some Cookies may be necessary to maintain your shopping cart, support checkout, provide security features, or operate essential website functions.

          How We Use Your Information

          Nemixa may use personal information for purposes reasonably connected with operating our jewelry e-commerce business and providing services to customers, including to:

          • Create and manage customer accounts;

          • Process and manage orders;

          • Process payment-related transactions;

          • Arrange shipping and delivery;

          • Provide order status information;

          • Support shipment-related communications;

          • Process order cancellations;

          • Process returns and refunds;

          • Respond to customer inquiries;

          • Provide customer support;

          • Investigate complaints or order-related issues;

          • Manage disputes;

          • Detect, investigate, and prevent fraud;

          • Detect suspicious or unauthorized activity;

          • Protect customer accounts;

          • Protect transactions and website security;

          • Operate, maintain, and improve our website;

          • Improve the shopping experience;

          • Analyze website usage and performance;

          • Maintain appropriate internal business records;

          • Comply with applicable legal requirements;

          • Respond to lawful requests;

          • Protect the legal rights, safety, and interests of Nemixa, our customers, and others; and

          • Send marketing communications where permitted by law and where any required authorization or consent has been obtained.

          We seek to use personal information in a manner reasonably related to the purpose for which it was collected or otherwise permitted by applicable law.

          How We Share Information

          Nemixa may share personal information with service providers when reasonably necessary to operate our website, process transactions, provide customer service, and support legitimate business functions.

          Categories of service providers may include:

          • Payment processors;

          • Shipping and logistics providers;

          • Website hosting providers;

          • IT and technical service providers;

          • Customer support providers;

          • Analytics providers;

          • Marketing service providers;

          • Fraud prevention and security providers; and

          • Professional advisers.

          We seek to limit the personal information shared with service providers to information reasonably necessary for them to perform the relevant service.

          Nemixa may also disclose personal information where reasonably necessary to:

          • Comply with applicable laws or regulations;

          • Respond to lawful government or regulatory requests;

          • Comply with a valid court order, subpoena, or other legal process;

          • Investigate suspected fraud, abuse, or unlawful activity;

          • Protect the security of our website, customers, or others;

          • Protect or enforce legal rights; or

          • Establish, exercise, or defend legal claims.

          We may also disclose information in connection with a legitimate business transaction involving the operation, restructuring, financing, transfer, or disposition of all or part of a business or its assets, subject to applicable legal requirements.

          Sale, Sharing, and Targeted Advertising

          Certain U.S. state privacy laws define terms such as "sale," "sharing," and "targeted advertising" in specific ways that may differ from their ordinary meanings.

          Depending on your state of residence, the activities conducted through our website, and whether the applicable law applies to Nemixa, you may have the right to opt out of certain activities involving:

          • The sale of personal data;

          • Certain sharing of personal data; or

          • Targeted advertising.

          Nemixa does not make representations in this Privacy Policy about whether every data-related activity constitutes or does not constitute a "sale" or "sharing" under every applicable U.S. state privacy law.

          Where an applicable law provides you with an opt-out right, Nemixa will provide an appropriate method for exercising that right as required by law.

          You may also contact us at support@nemixaco.com with questions regarding applicable privacy choices.

          Data Retention

          Nemixa may retain personal information only for as long as reasonably necessary for the purposes for which it was collected, for the operation of our website and business, or as otherwise required or permitted by applicable law.

          The appropriate retention period may depend on factors such as the need to:

          • Complete and document orders;

          • Maintain transaction records;

          • Maintain payment-related records;

          • Maintain shipping or delivery records;

          • Provide customer service;

          • Process returns and refunds;

          • Resolve complaints or disputes;

          • Detect or prevent fraud;

          • Maintain tax, financial, or business records;

          • Comply with legal or regulatory obligations; and

          • Establish, exercise, or protect legal rights.

          Because different types of information may be subject to different business and legal requirements, Nemixa does not apply one fixed retention period to all personal information.

          When information is no longer reasonably necessary, we may take appropriate steps to:

          • Delete it;

          • Anonymize it;

          • De-identify it; or

          • Otherwise securely dispose of it,

          subject to applicable legal, technical, and operational requirements.

          Your Privacy Rights

          Depending on your state of residence, the type of personal information involved, and whether the applicable privacy law applies to Nemixa, you may have some or all of the privacy rights described below.

          Right to Know or Access

          You may have the right to request information about personal information Nemixa has collected, used, or maintained about you.

          Where applicable, you may also have the right to request access to certain personal information.

          Right to Correct

          You may have the right to request correction of inaccurate personal information maintained about you.

          Right to Delete

          You may have the right to request deletion of certain personal information, subject to applicable legal exceptions and permitted retention requirements.

          For example, certain information may need to be retained to complete transactions, comply with legal obligations, detect fraud, maintain records, resolve disputes, or protect legal rights.

          Right to Data Portability

          Where provided by applicable law, you may have the right to obtain a copy of certain personal information in a portable or reasonably usable format.

          Right to Opt Out

          Where provided by applicable law, you may have the right to opt out of certain:

          • Personal data sales;

          • Personal data sharing; or

          • Targeted advertising activities.

          The availability and scope of these rights depend on your state of residence, the applicable law, and the relevant data processing activity.

          Right to Withdraw Consent

          Where personal information is processed based on your consent or authorization and applicable law permits withdrawal, you may withdraw that consent or authorization.

          Withdrawal generally does not affect the lawfulness of processing that occurred before the withdrawal.

          Right to Opt Out of Marketing Communications

          You may unsubscribe from eligible marketing emails by using the unsubscribe option provided in the communication, where available, or by contacting us at:

          support@nemixaco.com

          Please note that even if you opt out of marketing communications, we may still send non-marketing communications reasonably necessary for transactions, customer service, account administration, security, returns, refunds, or other service-related matters.

          How to Exercise Your Privacy Rights

          If you wish to:

          • Request access to personal information;

          • Request a copy of personal information;

          • Correct personal information;

          • Request deletion of personal information;

          • Withdraw applicable consent;

          • Opt out of eligible marketing communications;

          • Exercise applicable opt-out rights; or

          • Exercise another privacy right available under applicable U.S. law,

          please contact Nemixa at:

          support@nemixaco.com

          Please provide enough information for us to understand and process your request.

          We may take reasonable steps to verify your identity before completing certain privacy requests. Verification helps us:

          • Protect customer accounts;

          • Prevent unauthorized access;

          • Prevent fraudulent requests;

          • Prevent unauthorized changes to personal information; and

          • Prevent third parties from improperly deleting or obtaining another person's information.

          Where permitted by applicable law, we may request information reasonably necessary to verify your identity or authority to submit the request.

          We seek not to request more information than is reasonably necessary for verification and processing of the request.

          Certain requests may be denied or limited where permitted by applicable law. If applicable law requires an explanation or appeal process in connection with a denied request, we will address the request in accordance with the applicable requirements.

          Non-Discrimination

          Where applicable law provides such protection, Nemixa will not unlawfully discriminate against you solely because you exercised a privacy right available to you under applicable law.

          This does not prevent Nemixa from applying lawful differences that are reasonably related to the value, nature, or provision of products or services where permitted by law.

          Legal and Business Purposes for Processing

          U.S. privacy laws do not apply a single legal-basis framework to all personal information processing. Nemixa processes personal information for legitimate and appropriate business, transactional, security, legal, and consumer-service purposes as permitted by applicable law.

          Fulfilling Transactions

          We may process personal information to complete transactions initiated by you, including to:

          • Receive and process orders;

          • Process payment-related transactions;

          • Arrange shipping and delivery;

          • Communicate about orders;

          • Provide after-sales support;

          • Process cancellations; and

          • Process returns and refunds.

          Providing Requested Services

          We may process personal information to provide services or assistance you request, including:

          • Customer support;

          • Account-related services;

          • Website functionality;

          • Product-related assistance; and

          • Responses to inquiries.

          Security and Fraud Prevention

          We may process information where reasonably necessary to:

          • Protect our website;

          • Protect customer accounts;

          • Protect transactions;

          • Detect and prevent fraud;

          • Detect suspicious activity;

          • Investigate misuse; and

          • Protect customers, Nemixa, and others from security risks.

          Legal Compliance

          We may process or disclose information where reasonably necessary to comply with:

          • Applicable U.S. federal laws;

          • Applicable U.S. state laws;

          • Court orders;

          • Valid legal processes;

          • Regulatory requirements; and

          • Other legal obligations.

          Consent Where Required

          Where applicable law requires consent or authorization for a particular activity, such as certain uses of:

          • Non-essential Cookies;

          • Marketing communications; or

          • Certain categories of personal information,

          we will seek the required consent or authorization before engaging in the relevant activity.

          Compliance with U.S. Privacy Laws

          Nemixa seeks to process personal information in accordance with privacy and consumer protection requirements that apply to its activities.

          Depending on your state of residence and whether a particular law applies to Nemixa, you may have additional privacy rights under applicable U.S. state privacy laws.

          The availability of a particular right depends on factors that may include:

          • Your state of residence;

          • The nature of the personal information;

          • How the information is processed;

          • The purpose of the processing; and

          • Whether the applicable law applies to Nemixa.

          Nothing in this Privacy Policy is intended to limit rights that cannot lawfully be limited under applicable U.S. law.

          California Privacy Rights

          California residents may have additional privacy rights if applicable California privacy laws apply to the consumer, Nemixa, and the relevant processing activity.

          Where applicable, California privacy rights may include the right to:

          • Request information regarding certain personal information collected about you;

          • Request access to certain personal information;

          • Request correction of inaccurate personal information;

          • Request deletion of certain personal information, subject to exceptions;

          • Obtain certain information about categories of personal information collected, used, disclosed, sold, or shared;

          • Opt out of certain sales or sharing of personal information, where applicable; and

          • Limit certain uses or disclosures of sensitive personal information where the applicable law provides such a right.

          The existence and scope of these rights depend on whether the relevant California privacy requirements apply.

          If applicable law requires Nemixa to provide a specific method for exercising an opt-out right, we will provide an appropriate method as required.

          California residents may contact us at support@nemixaco.com regarding applicable privacy rights.

          Data Security

          Nemixa seeks to use reasonable administrative, technical, and organizational safeguards designed to protect personal information against risks such as:

          • Unauthorized access;

          • Unauthorized disclosure;

          • Loss;

          • Misuse;

          • Alteration;

          • Destruction; and

          • Other unauthorized or unlawful processing.

          Our security practices may be adjusted based on the nature of the information, available technology, operational needs, and relevant risks.

          However, no method of transmitting information over the Internet and no method of electronic storage can be guaranteed to be completely secure.

          For this reason, while we take reasonable measures to protect personal information, we cannot guarantee absolute security.

          You are also responsible for taking reasonable steps to protect your own account information, devices, passwords, and communications.

          International Data Transfers

          Nemixa serves customers in the United States, while our contact address is located in Hong Kong.

          Depending on how our website and service providers operate, personal information may be processed, accessed, transferred, or stored outside the United States or in countries or regions other than the one in which you reside.

          Data protection laws in other jurisdictions may differ from those in your state or country.

          Where applicable, Nemixa seeks to take reasonable measures to protect personal information involved in international processing or transfers in accordance with applicable legal requirements.

          We do not represent in this Privacy Policy that personal information is stored exclusively in the United States, Hong Kong, or any other specific jurisdiction.

          Children's Privacy

          Nemixa's website and services are intended for a general consumer audience interested in jewelry and are not designed or directed primarily to children under 13 years of age.

          Nemixa does not knowingly seek to collect personal information from children under 13 in a manner that violates applicable U.S. children's privacy requirements.

          If we learn that personal information from a child under 13 has been collected in circumstances requiring parental consent and such consent was not properly obtained, we may take reasonable steps to delete or otherwise appropriately handle the information.

          If you believe that a child has provided personal information to us inappropriately, please contact us at:

          support@nemixaco.com

          Third-Party Services and Links

          Nemixa may use or interact with third-party services in connection with activities such as:

          • Payment processing;

          • Shipping and logistics;

          • Website operation;

          • Technical services;

          • Analytics;

          • Marketing; and

          • Other business support functions.

          Our website may also contain links to third-party websites or services.

          Third-party companies and services may have their own privacy policies, terms, Cookie practices, and data processing procedures.

          Nemixa does not control the independent privacy practices of third parties. When you interact directly with a third-party website or service, its privacy practices may apply to your information.

          We encourage you to review the privacy policies and terms of relevant third-party services before providing personal information to them.

          Changes to This Privacy Policy

          Nemixa may update this Privacy Policy from time to time to reflect changes in:

          • Applicable laws or regulatory requirements;

          • Website functionality;

          • Business operations;

          • Services;

          • Data processing practices; or

          • Privacy and security procedures.

          When we update this Privacy Policy, the revised version will be posted on our website and the "Last Updated" date may be revised accordingly.

          If changes are material, we may provide additional notice where appropriate or required by applicable law.

          We encourage you to review this Privacy Policy periodically to remain informed about how personal information is handled.

          Contact Us

          If you have questions about this Privacy Policy, the handling of your personal information, Cookies, or your applicable privacy rights, you may contact Nemixa using the information below:

          Nemixa

          Website: nemixaco.com

          Email: support@nemixaco.com

          Phone: +85257955004

          Address: Room H11, 1/F, Kaiser Estate Phase 2, No. 51 Man Yue Street, Hung Hom, Hong Kong

          Please contact us by email, and we will respond within a reasonable period during our normal business operations.