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          Legal Notice

          Last Updated: October 2, 2026

          This Legal Notice applies to Nemixa and nemixaco.com, including the website content, product information, website features, and interactions between customers and Nemixa through the website.

          Nemixa is an online jewelry store offering moissanite jewelry and related jewelry products primarily to consumers in the United States. This Legal Notice provides general information regarding the website operator, product information, intellectual property, third-party services, website use, liability, and other legal matters associated with the use of nemixaco.com.

          This Legal Notice should be read together with our Terms of Service, Privacy Policy, Cookie Policy, Shipping Policy, Return & Refund Policy, Cancellation Policy, and other applicable website policies.

          Website Operator

          Nemixa is the consumer-facing brand and online store operated by Nemixa Boutique Limited.

          Brand: Nemixa

          Company: Nemixa Boutique Limited

          Website: nemixaco.com

          Email: support@nemixaco.com

          Phone: +85257955004

          Contact Address: Room H11, 1/F, Kaiser Estate Phase 2, No. 51 Man Yue Street, Hung Hom, Hong Kong

          The address listed above is a contact address. It should not automatically be treated as a retail store, showroom, jewelry workshop, factory, warehouse, fulfillment center, return center, or other operational facility unless Nemixa specifically states otherwise.

          Website Purpose

          Nemixa operates nemixaco.com primarily to:

          • Display moissanite jewelry and related jewelry products;

          • Provide product information and specifications;

          • Accept eligible online orders;

          • Provide order-related services;

          • Provide shipping, return, refund, and cancellation information;

          • Provide customer support; and

          • Make shopping-related information available to customers.

          Nemixa primarily serves and ships to customers throughout the United States.

          Product Information

          Nemixa makes reasonable efforts to provide product information that is clear and accurate.

          Depending on the product, information displayed on a product page may include:

          • Product descriptions;

          • Product specifications;

          • Dimensions;

          • Sizes;

          • Materials;

          • Gemstone information;

          • Carat information;

          • Colors;

          • Finishes;

          • Plating information;

          • Product images; and

          • Pricing.

          Because Nemixa offers different jewelry designs and product configurations, specifications may vary from one product to another.

          Customers should review the information provided on the individual product page before purchasing.

          Information applying to one Nemixa product should not automatically be understood to apply to every other product. Materials, gemstone grades, plating, carat weights, sizes, settings, and other specifications may differ between products.

          Product Images and Appearance

          Nemixa makes reasonable efforts to display jewelry accurately through product photographs and other visual content.

          However, the appearance of a product on a screen may vary depending on factors such as:

          • Smartphone or computer display characteristics;

          • Screen brightness;

          • Display calibration;

          • Device settings;

          • Photography lighting; and

          • Viewing environment.

          As a result, the color, brilliance, tone, finish, or overall visual appearance of a product may differ slightly from what appears on your screen.

          Moissanite and other reflective jewelry materials may also appear different under different lighting conditions, viewing angles, and environments because of the way they interact with light.

          Normal visual differences of this kind do not automatically indicate that a product is defective.

          However, this does not limit a customer's ability to report a product that is damaged, incorrect, or materially different from the applicable product description. Such issues will be handled in accordance with our Return & Refund Policy and other applicable policies.

          Product Sizes and Specifications

          Customers should carefully review the product specifications shown on each product page before placing an order.

          Depending on the product, specifications may include:

          • Ring sizes;

          • Stone dimensions;

          • Carat information;

          • Chain lengths;

          • Earring dimensions;

          • Bracelet sizes;

          • Overall product dimensions; and

          • Other product-specific measurements.

          Specifications vary between products and should not be assumed to be the same across the Nemixa collection.

          Minor measurement variations may occur because of reasonable differences in measurement methods or production processes.

          Nothing in this section is intended to excuse materially inaccurate product specifications.

          Jewelry and Gemstone Information

          Some Nemixa products use moissanite, while materials and specifications may vary depending on the individual product.

          Customers should rely on the applicable product page for information regarding:

          • Gemstone type;

          • Gemstone color;

          • Clarity;

          • Carat weight;

          • Metal;

          • Plating;

          • Finish;

          • Dimensions; and

          • Other product characteristics.

          Nemixa does not represent through this Legal Notice that all products use the same gemstone grade, metal, plating, or construction.

          Any certification, documentation, packaging, or accompanying materials apply only where specifically identified for the applicable product.

          Unless expressly stated on the relevant product page, customers should not assume that a Nemixa product is accompanied by a particular laboratory report, certificate, hallmark, or other form of documentation.

          Product Availability

          Product availability may change based on inventory and other reasonable business circumstances.

          Availability may vary by:

          • Style;

          • Color;

          • Size;

          • Finish;

          • Product option; and

          • Specification.

          Nemixa may reasonably:

          • Update product listings;

          • Change available product options;

          • Discontinue products; or

          • Update availability information.

          Once an order has been placed, it will be handled in accordance with our Terms of Service, Shipping Policy, Cancellation Policy, Return & Refund Policy, and other applicable terms.

          Nemixa does not use this Legal Notice as a basis to arbitrarily substitute a different product after a customer has completed a purchase.

          Pricing

          Nemixa makes reasonable efforts to display accurate product pricing.

          However, genuine errors may occasionally occur as a result of:

          • Typographical mistakes;

          • Technical errors; or

          • Pricing display errors.

          If an obvious pricing error occurs, it will be handled in accordance with our Terms of Service and applicable law.

          Shipping charges are currently structured as follows:

          • Orders under $50 USD: $12 USD shipping

          • Orders of $50 USD or more: Free Shipping

          Applicable taxes and duties associated with the order are included in the product price where applicable.

          Nemixa's logistics providers handle applicable customs clearance procedures on our behalf, and customers are not normally expected to pay additional import duties, customs duties, or clearance fees for eligible shipments.

          Additional shipping, tax, and order-related details are governed by our Shipping Policy and applicable checkout information.

          Accuracy of Website Information

          Nemixa makes reasonable efforts to keep website information accurate, current, and clear.

          Website content may occasionally require correction or updating because of circumstances such as:

          • Product updates;

          • Inventory changes;

          • Technical maintenance;

          • Page update delays;

          • Typographical errors; or

          • Changes to services or website functionality.

          If a reasonable error is identified, Nemixa may update or correct the relevant content.

          Nothing in this Legal Notice should be interpreted as a statement that Nemixa accepts no responsibility for materially inaccurate information where responsibility cannot lawfully be excluded.

          Intellectual Property

          Content displayed on nemixaco.com may be protected by applicable intellectual property laws.

          Protected content may include:

          • The Nemixa brand name;

          • Logos;

          • Website design;

          • Text;

          • Product descriptions;

          • Graphics;

          • Photographs;

          • Product images;

          • Icons;

          • Page layouts; and

          • Other original content.

          Such content may be owned by, licensed to, or otherwise lawfully used by Nemixa Boutique Limited, Nemixa, licensors, or content providers.

          Except as permitted by applicable law or with appropriate authorization, protected content may not be:

          • Copied;

          • Reproduced;

          • Redistributed;

          • Republished;

          • Commercially exploited; or

          • Modified.

          Nothing in this Legal Notice claims ownership of intellectual property belonging to a third party.

          Product Photography

          Product photographs, jewelry display images, and other original visual materials appearing on nemixaco.com may be protected by applicable intellectual property laws.

          Where protected, such materials may not be used without appropriate authorization for purposes such as:

          • Unauthorized commercial sales;

          • Impersonating Nemixa or Nemixa products;

          • Creating misleading or counterfeit websites;

          • Misleading consumers about product origin; or

          • Unauthorized commercial promotion.

          This section does not restrict lawful consumer reviews, fair use, quotation, commentary, or other activities permitted by applicable law.

          Trademarks

          The Nemixa name, logos, and other lawful brand identifiers may be protected by applicable trademark or intellectual property laws.

          Third-party brand names, trademarks, logos, or other identifiers appearing on the website remain the property of their respective owners.

          Their appearance on the website does not automatically indicate:

          • Endorsement;

          • Partnership;

          • Sponsorship; or

          • Affiliation,

          unless such a relationship is expressly stated.

          Acceptable Use

          Users may not misuse nemixaco.com or use the website for unlawful purposes.

          Prohibited conduct may include:

          • Engaging in fraudulent activity;

          • Attempting unauthorized access to website systems;

          • Interfering with website operation;

          • Uploading or distributing malicious software;

          • Impersonating another customer;

          • Impersonating Nemixa;

          • Attempting to compromise customer accounts;

          • Misusing payment functionality; or

          • Conducting malicious automated attacks against the website.

          Additional website-use requirements may be provided in our Terms of Service.

          Third-Party Links

          Nemixa's website may contain links to third-party websites or services.

          These may relate to services such as:

          • Payment services;

          • Shipment tracking;

          • Social platforms;

          • Technical services; or

          • Other external resources.

          Third-party websites and services may operate under their own:

          • Privacy policies;

          • Terms of service;

          • Cookie policies; and

          • Business practices.

          Nemixa does not directly control all content, policies, or operations of independently operated third-party services.

          Customers who visit third-party websites should review the relevant third-party terms and policies.

          Third-Party Service Providers

          Nemixa may use third-party service providers to assist with legitimate website and e-commerce operations.

          Depending on the services required, these providers may assist with:

          • Payment processing;

          • Shipping;

          • Logistics;

          • Customs clearance;

          • Website hosting;

          • Customer service;

          • Analytics;

          • Marketing;

          • Security;

          • Fraud prevention; and

          • Technical operations.

          Nemixa does not identify specific providers in this Legal Notice unless such information has been separately confirmed.

          The processing of personal information in connection with these services is addressed further in our Privacy Policy and Cookie Policy.

          Payments

          Certain payment transactions may be processed in whole or in part by third-party payment service providers.

          Payment processing may involve information reasonably necessary to complete, verify, or secure a transaction.

          Nemixa does not represent through this Legal Notice that it directly stores complete payment card numbers, CVV or CVC security codes, online banking passwords, or similar sensitive payment credentials unless such information is actually processed directly by Nemixa.

          Payment-related personal information is handled in accordance with our Privacy Policy and applicable payment procedures.

          Website Availability

          Nemixa makes reasonable efforts to maintain the availability and normal operation of nemixaco.com.

          However, uninterrupted or error-free website access cannot be guaranteed.

          Website access may occasionally be affected by:

          • Maintenance;

          • Updates;

          • Technical problems;

          • Security issues;

          • Network interruptions; or

          • Circumstances outside Nemixa's reasonable control.

          Nemixa may take reasonable steps to restore website functionality when a material service interruption occurs.

          Website Security

          Nemixa seeks to use reasonable technical and organizational measures designed to protect website operations and customer information.

          However, no website, internet connection, or electronic system can be guaranteed to be completely secure.

          Customers should also take reasonable precautions to protect their devices, passwords, accounts, and communications.

          Additional information regarding personal information security is provided in our Privacy Policy.

          Limitation of Liability

          To the fullest extent permitted by applicable law, Nemixa will not be responsible for liability beyond that required by law for indirect effects arising solely from circumstances reasonably outside Nemixa's control, including circumstances such as:

          • Temporary website outages;

          • Third-party service interruptions;

          • Network failures;

          • External technical problems; or

          • Other events beyond reasonable control.

          The application of any limitation of liability depends on the circumstances, applicable law, and the relevant contractual terms.

          Nothing in this Legal Notice excludes or limits liability that cannot lawfully be excluded or limited under applicable law.

          Nothing in this Legal Notice is intended to exclude statutory consumer rights or any responsibility that applicable law does not permit Nemixa to exclude.

          Jewelry Care and Normal Wear

          Jewelry may naturally be affected over time by use and environmental conditions.

          Depending on the product and how it is worn or stored, factors that may affect its appearance or condition can include:

          • Moisture;

          • Chemicals;

          • Cosmetics;

          • Perfume;

          • Friction;

          • Impact; and

          • Improper storage.

          Customers should follow any care information provided with or applicable to the specific product.

          Normal wear and product-care considerations should not be interpreted as automatically covering situations involving:

          • Products damaged upon arrival;

          • Incorrect products;

          • Materially misdescribed products; or

          • Other issues subject to our Return & Refund Policy.

          Different customers may also react differently to particular jewelry materials. Any material-related characteristics such as "hypoallergenic" or "nickel-free" apply only where specifically stated for the applicable product.

          Nemixa does not represent that every product is guaranteed to be free from the possibility of individual skin sensitivity or reaction.

          Customer Information

          Customers are responsible for providing accurate and complete information when placing an order.

          This may include:

          • Name;

          • Email address;

          • Telephone number;

          • Billing information; and

          • Shipping address.

          Incorrect or incomplete customer information may contribute to:

          • Delivery delays;

          • Failed delivery attempts;

          • Communication difficulties; or

          • Address-related delivery problems.

          Such matters will be reviewed in accordance with our Shipping Policy and the circumstances of the applicable order.

          Orders and Transactions

          Order-related matters are governed primarily by our Terms of Service and applicable transactional policies.

          For consistency, Nemixa's current policies include the following general rules:

          Shipping

          Nemixa currently ships throughout the United States.

          Orders are generally processed within 2 business days.

          After shipment, estimated standard transit time is approximately 7–15 business days.

          Cancellations

          Orders that have not yet shipped may be submitted for cancellation.

          Once an order has shipped, it cannot be directly canceled. Customers who no longer want a shipped order should wait for delivery and then review the Return & Refund Policy for eligibility.

          Returns

          Nemixa accepts eligible returns in accordance with its Return & Refund Policy.

          Nemixa does not offer direct exchanges.

          Return Shipping

          Standard return shipping costs are generally the customer's responsibility.

          Nemixa does not normally provide prepaid return shipping labels.

          Restocking Fee

          Restocking Fee: $0

          Refunds

          Approved refunds are returned to the original payment method.

          Once a refund is approved and applicable requirements are satisfied, Nemixa will initiate the refund within 2 business days.

          The time required for the funds to appear in the customer's account after the refund is initiated depends on the customer's bank, card issuer, payment provider, or other applicable financial institution.

          Complete eligibility requirements and procedures are set out in the relevant Nemixa policies.

          Privacy and Personal Information

          Nemixa's collection, use, sharing, retention, and protection of personal information are addressed in our Privacy Policy and Cookie Policy.

          These policies provide additional information regarding:

          • Personal information collected;

          • Information use;

          • Information sharing;

          • Data retention;

          • Cookies and similar technologies;

          • Customer privacy rights; and

          • Privacy-related requests.

          This Legal Notice does not replace those policies.

          Compliance with Applicable U.S. Laws

          Nemixa seeks to conduct its e-commerce activities in accordance with applicable laws and regulations relevant to its operations.

          Depending on the circumstances, these may include applicable:

          • U.S. federal laws;

          • State laws;

          • Consumer protection requirements;

          • Privacy requirements; and

          • E-commerce requirements.

          The applicability of a particular law may depend on the nature of the transaction, the customer's location, the business activity involved, and other legally relevant circumstances.

          Nothing in this Legal Notice represents that every U.S. federal or state law applies to every aspect of Nemixa's business.

          Governing Law

          Questions concerning governing law, jurisdiction, and dispute resolution are subject to the applicable provisions of our Terms of Service and applicable law.

          This Legal Notice does not create a governing-law or jurisdiction provision separate from the Terms of Service.

          If a mandatory requirement of applicable law conflicts with this Legal Notice, the mandatory legal requirement will apply to the extent required by law.

          Related Policies

          Customers should also review the following Nemixa policies where relevant:

          • Terms of Service;

          • Privacy Policy;

          • Cookie Policy;

          • Shipping Policy;

          • Return & Refund Policy; and

          • Cancellation Policy.

          These policies form part of the broader information governing use of nemixaco.com and transactions with Nemixa.

          Where a specific issue is addressed in greater detail by a dedicated policy, the relevant dedicated policy should be reviewed together with this Legal Notice.

          Changes to This Legal Notice

          Nemixa may update this Legal Notice from time to time to reflect changes in:

          • Website operations;

          • Products or services;

          • Applicable laws or regulations;

          • Website functionality; or

          • Related policies.

          The updated version will be published on nemixaco.com.

          Where the "Last Updated" date is revised, it will reflect the date on which the applicable version of this Legal Notice was issued or updated.

          Contact Us

          If you have questions about this Legal Notice, website content, intellectual property, product information, or your use of nemixaco.com, please contact:

          Nemixa

          Company: Nemixa Boutique Limited

          Website: nemixaco.com

          Email: support@nemixaco.com

          Phone: +85257955004

          Address: Room H11, 1/F, Kaiser Estate Phase 2, No. 51 Man Yue Street, Hung Hom, Hong Kong

          The address above is provided as a contact address only. It should not automatically be treated as a retail store, showroom, workshop, factory, warehouse, fulfillment center, return center, or other facility unless Nemixa specifically states otherwise.