Contact Us
We’re here to help with questions about Nemixa jewelry, orders, shipping, returns, refunds, cancellations, privacy requests, and other shopping-related matters.
For the most efficient assistance, please provide the relevant order information when contacting us. Our customer service team will review your message and respond as soon as reasonably possible during normal business operations.
Nemixa currently serves customers throughout the United States.
How Can We Help?
You can contact Nemixa if you need assistance with:
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Product information;
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Order status;
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Order changes;
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Order cancellations;
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Shipping and delivery questions;
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Delayed or missing packages;
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Returns and refunds;
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Damaged or incorrect items;
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Privacy-related requests; or
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General customer service questions.
For order-related requests, email is recommended so that you can include your order number and any relevant supporting information.
Contact Information
Phone
+85257955004
Website
Contact Address
Room H11, 1/F, Kaiser Estate Phase 2, No. 51 Man Yue Street, Hung Hom, Hong Kong
Company
Nemixa Boutique Limited
Nemixa is the consumer-facing brand and online store operated by Nemixa Boutique Limited.
Email Us
For customer service inquiries, please email:
You may contact us regarding:
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Product questions;
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Order status;
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Order changes;
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Order cancellation requests;
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Shipping questions;
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Delivery issues;
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Returns;
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Refunds;
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Damaged or incorrect items;
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Privacy requests; or
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Other questions about shopping with Nemixa.
Our team will review your message and respond as soon as reasonably possible during normal business operations.
For Order-Related Questions
To help us identify your order and review your request efficiently, please include:
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Your full name;
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Your order number;
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The email address used to place the order; and
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A brief description of your question or request.
Depending on the issue, we may also ask for reasonable supporting information.
For damaged or incorrect items, please provide:
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Your order number;
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A description of the issue;
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Clear photos of the product;
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Photos of the packaging, where relevant; and
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Other reasonable information that may help us review the issue.
If order verification is necessary, we may request payment confirmation or other reasonable proof of purchase.
For your security, please do not send full payment card numbers, CVV or CVC security codes, account passwords, online banking credentials, or other unnecessary sensitive financial information by email.
Product Questions
If you have questions about a Nemixa product, please contact us at:
We can assist with questions regarding available product information, including:
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Product details;
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Sizing;
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Materials;
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Available styles;
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Jewelry care information; and
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Other product-related questions.
Product specifications may vary between different Nemixa jewelry designs. Please refer to the individual product page for the specifications applicable to a particular item.
Shipping and Delivery Questions
Nemixa currently provides shipping throughout the United States.
If you have questions about:
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Order shipping status;
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Tracking information;
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Delivery delays;
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Shipping address issues;
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Missing packages; or
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Other delivery concerns,
please contact:
For reference, our standard shipping terms currently include:
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Orders under $50: $12 shipping
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Orders of $50 or more: Free shipping
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Order processing: Within 2 business days
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Estimated standard transit time after shipment: Approximately 7–15 business days
For complete shipping terms and delivery information, please review our Shipping Policy.
Returns and Refunds
If you would like to request a return, ask about a refund, or report a damaged or incorrect item, please email:
Please include:
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Your order number;
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Your name;
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The reason for your request; and
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Relevant photos or supporting information, where applicable.
Nemixa accepts eligible returns in accordance with our Return & Refund Policy.
Please note:
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Nemixa does not offer direct exchanges.
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Standard return shipping costs are generally the customer’s responsibility.
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Prepaid return shipping labels are not normally provided.
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Restocking Fee: $0.
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Approved refunds are returned to the original payment method.
Please review our Refund Policy for complete eligibility requirements and return instructions before sending any item back.
Order Cancellation Questions
If you would like to request cancellation of an order, please contact us as soon as possible at:
Please include:
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Your full name;
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Your order number;
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The email address used for the order;
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A clear request to cancel the order; and
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Payment confirmation or other reasonable order verification information, if needed.
Orders that have not yet shipped may be submitted for cancellation.
Cancellation is not guaranteed if the order has already entered an advanced processing, packing, or fulfillment stage.
Once an order has already shipped, it cannot be directly canceled.
If your order has already shipped and you no longer want the item, please wait for delivery and then review our Return & Refund Policy to determine whether the item is eligible for return and refund.
For additional details, please review our Cancellation Policy.
Order Changes
If you need to request a change to your order, please contact us as soon as possible at:
You may request changes involving:
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Shipping address;
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Product selection;
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Size;
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Color;
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Quantity; or
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Contact information.
Requested changes are not guaranteed.
If an order has already entered processing, packing, fulfillment, or shipping, it may no longer be possible to make the requested change.
Damaged or Incorrect Items
If you receive an item that is damaged, incorrect, or materially different from your order, please contact us as soon as reasonably possible.
Email:
Please provide:
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Your order number;
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A description of the issue;
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Clear photos of the item;
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Photos of the packaging; and
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Photos of the shipping label, where relevant.
Nemixa will review the information provided and determine an appropriate resolution based on the circumstances and our applicable policies.
A damaged or incorrect item report does not automatically guarantee a full refund or other specific outcome.
Nemixa does not provide direct exchanges. Any return or refund will be handled in accordance with our Return & Refund Policy.
Privacy Requests
If you have questions about your personal information or would like to exercise an applicable privacy right, please contact:
Depending on applicable law and circumstances, privacy requests may include:
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Requesting access to personal information;
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Requesting correction of personal information;
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Requesting deletion of certain personal information;
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Requesting a copy of certain personal information;
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Withdrawing applicable consent or authorization;
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Exercising applicable opt-out rights; or
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Unsubscribing from eligible marketing communications.
Nemixa may take reasonable steps to verify your identity before completing certain privacy requests.
For additional information, please review our Privacy Policy.
Before You Contact Us
To help us review your request efficiently, please have the following information available where applicable:
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Full name;
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Order number;
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Email address used for the order;
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A clear description of your question or issue; and
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Relevant photos or screenshots.
Providing complete information can help us understand your request and determine the appropriate next steps.
Contact Address
Nemixa’s contact address is:
Room H11, 1/F, Kaiser Estate Phase 2, No. 51 Man Yue Street, Hung Hom, Hong Kong
This is a contact address.
It should not automatically be treated as a return address, warehouse, fulfillment center, showroom, or store location.
If you need to return a product, please contact Nemixa first and follow the return instructions provided under our Return & Refund Policy.
Please do not send returns to our contact address unless Nemixa has specifically instructed you to do so.
Customer Information and Security
Nemixa may request reasonable information to verify an order, customer request, cancellation, return, refund, or privacy inquiry.
For your protection, please do not send the following through ordinary email:
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Full credit or debit card numbers;
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CVV or CVC security codes;
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Bank account passwords;
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Online banking credentials;
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Account passwords; or
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Other unnecessary sensitive financial information.
If verification is required, we will request only information reasonably related to the applicable request.
Get in Touch
Nemixa
Website: nemixaco.com
Email: support@nemixaco.com
Phone: +85257955004
Address: Room H11, 1/F, Kaiser Estate Phase 2, No. 51 Man Yue Street, Hung Hom, Hong Kong
Company: Nemixa Boutique Limited
Our customer service team will review your message and respond as soon as reasonably possible during normal business operations.