Cancellation Policy

This Cancellation Policy explains how order cancellation requests are handled for purchases made through Nemixa at nemixaco.com.

Whether an order can be canceled depends primarily on the order status at the time the cancellation request is received. Orders that have not yet shipped may be eligible for cancellation. Once an order has shipped, it can no longer be directly canceled.

Scope of This Cancellation Policy

This policy applies to cancellation requests for orders placed through nemixaco.com.

The main cancellation rules are:

• Orders that have not yet shipped may be submitted for cancellation.

• Orders that have already shipped cannot be directly canceled.

• If an order has already shipped and you no longer want the item, you may wait until it is delivered and then request an eligible return and refund in accordance with our Return & Refund Policy.

Because order processing can move quickly, we recommend submitting any cancellation request as soon as possible.

Cancellation Eligibility

Orders Not Yet Shipped

If your order has not yet shipped, you may contact Nemixa to request cancellation.

We will make reasonable efforts to accommodate cancellation requests submitted before shipment. However, cancellation is not guaranteed simply because an order has not yet been marked as shipped.

An order may already have entered processing, packing, fulfillment, or dispatch preparation before shipment status is updated.

If your cancellation request is approved:

• The order will be canceled.

• The full amount paid for the canceled order will be refunded.

• The refund will be issued to the original payment method used for the purchase.

• The refund will be returned to the original payment account.

Orders Already Shipped

Once an order has shipped, it cannot be directly canceled.

After a package has entered the shipping network, Nemixa cannot guarantee that it can be recalled, intercepted, redirected, or stopped in transit.

If you no longer want an order that has already shipped, please:

1. Wait for the order to be delivered.

2. Review the eligibility requirements in our Return & Refund Policy.

3. Submit a return and refund request if the item qualifies.

A shipped order will not be treated as successfully canceled simply because a cancellation request was submitted after shipment.

How to Request an Order Cancellation

To request cancellation of an order, please email:

support@nemixaco.com

Please include enough information for us to identify and verify your order, such as:

• Your full name;

• Your order number;

• The email address used to place the order;

• A clear request to cancel the order;

• The reason for cancellation, if applicable; and

• Payment confirmation or proof of purchase, if reasonably required for verification.

We may also request reasonable supporting information such as:

• An order confirmation screenshot;

• A payment confirmation screenshot; or

• Other information reasonably necessary to verify the order.

For your security, please do not send highly sensitive information such as:

• Full payment card numbers;

• CVV or CVC security codes;

• Account passwords; or

• Other unnecessary sensitive financial credentials.

Cancellation Request Process

Step 1: Submit Your Request

Send your cancellation request to:

support@nemixaco.com

Please submit your request as soon as possible to increase the likelihood that the order can be canceled before shipment.

Step 2: Order Status Review

After receiving your request, Nemixa will review relevant order information, which may include:

• Order number;

• Customer information;

• Payment status;

• Current order status;

• Fulfillment status;

• Whether the order has shipped; and

• Whether the order is still at a stage where cancellation can reasonably be completed.

Our customer service team will review your request as promptly as reasonably possible during normal business operations.

Step 3: Cancellation Decision

If the order has not shipped and cancellation can still be completed, Nemixa will approve the request and notify you of the cancellation result.

If the order has already shipped, or has reached a stage where cancellation can no longer reasonably be completed, we will let you know that the order cannot be canceled.

If the order has already shipped, you may wait for delivery and then follow our Return & Refund Policy if the item is eligible for return.

Step 4: Refund Arrangement

If the cancellation request is approved, Nemixa will arrange a refund to the:

Original Payment Method

The refund will be returned to the:

Original Payment Account

Nemixa does not normally redirect an approved cancellation refund to a different card, bank account, cash payment method, gift balance, or other alternative account.

Refunds for Approved Cancellations

If a cancellation request is approved, the full amount paid for the canceled order will be refunded to the original payment method used for the purchase.

Approved cancellation refunds are returned to the same payment account associated with the original transaction.

The refund process begins only after the cancellation has been confirmed.

Refund Processing Time

Once the cancellation is approved, Nemixa will initiate the refund within 2 business days.

This 2 business day period refers to the time required for Nemixa to initiate the approved refund.

It does not mean that the funds will necessarily appear in your bank, credit card, debit card, or other payment account within 2 business days.

When Will I Receive My Refund?

After Nemixa initiates the refund, the time it takes for the funds to appear in your account depends on the payment and financial institutions involved.

Processing time may vary depending on factors such as:

• Your bank;

• Card issuer;

• Credit or debit card network;

• Payment provider; or

• Internal financial institution processing procedures.

Because these processing times are controlled by third parties, Nemixa cannot guarantee the exact date on which an approved refund will appear in your account.

If an approved refund does not appear after the normal processing period established by your payment provider or financial institution, you may wish to contact that provider for additional information.

Orders Already in Processing

An order may enter processing, fulfillment, packing, or dispatch preparation shortly after it is placed.

Even if the order has not yet been formally marked as shipped, a cancellation request may not always be completed if fulfillment has progressed to a stage that cannot reasonably be reversed.

Examples may include orders that have entered:

• Fulfillment;

• Packing;

• Dispatch preparation; or

• Another advanced order-processing stage.

Nemixa will review the actual order status when determining whether a cancellation can still be completed.

This does not change the general rule that customers may request cancellation before shipment. We will make reasonable efforts to accommodate eligible requests.

Order Changes

If you do not want to cancel the order but need to change order information, please contact Nemixa as soon as possible at:

support@nemixaco.com

You may request changes to information such as:

• Shipping address;

• Product selection;

• Size;

• Color;

• Quantity; or

• Contact information.

Requested changes are not guaranteed.

If the order has already entered processing, packing, fulfillment, or shipping, it may no longer be possible to modify some or all order details.

Nemixa will determine whether a requested change can be completed based on the current status of the order.

If Your Order Has Already Shipped

If your order has already shipped, the order can no longer be handled as a direct cancellation.

Please wait for the package to arrive and then review our Refund Policy for return eligibility and instructions.

Under that policy:

• Eligible products may be returned.

• Nemixa does not offer direct exchanges.

• Standard return shipping costs are generally the customer's responsibility.

• Nemixa does not provide prepaid return shipping labels as a standard return service.

• The restocking fee is $0.

• Approved refunds are returned to the original payment method.

The specific eligibility and return requirements are governed by the Return & Refund Policy.

Refused Deliveries

Refusing delivery of a shipped package is not a standard cancellation method and does not guarantee that an order will automatically be canceled or refunded.

If you refuse a shipment after it has already been dispatched:

• The package may be subject to the carrier's return process.

• The shipment may experience delays or tracking complications.

• Additional shipping issues may occur.

• The returned package may still need to be reviewed under Nemixa's Return & Refund Policy.

A refused package is not automatically considered an approved return or approved refund.

We recommend following the standard return process rather than refusing delivery unless Nemixa has specifically instructed you otherwise.

When a Cancellation Cannot Be Completed

A cancellation request may not be completed in circumstances including:

• The order has already shipped.

• The order has been transferred to the applicable logistics network.

• The order has entered a fulfillment stage that cannot reasonably be reversed.

• The information provided is insufficient to verify the order.

• The cancellation request cannot be authenticated.

• Other order-status circumstances prevent the cancellation from being completed.

If a cancellation cannot be completed because the order has already shipped, you may wait for delivery and then request an eligible return under our Return & Refund Policy.

Order Verification and Security

To protect customers against fraud and unauthorized order changes, Nemixa may verify certain information before approving a cancellation request.

We may request reasonable information such as:

• Order number;

• Order email address;

• Payment confirmation information;

• Order confirmation information; or

• Other information reasonably necessary to verify that the request relates to the correct order.

This verification process helps protect against:

• Fraudulent cancellation requests;

• Unauthorized third-party cancellations;

• Improper access to customer orders; and

• Other order-security risks.

Nemixa does not require customers to provide unnecessary sensitive payment credentials for routine cancellation verification.

Contact Us

If you have questions about an order cancellation, order status, refund, or order change request, please contact Nemixa:

Nemixa

Website: nemixaco.com

Email: support@nemixaco.com

Phone: +85257955004

Address: Room H11, 1/F, Kaiser Estate Phase 2, No. 51 Man Yue Street, Hung Hom, Hong Kong

Our customer service team will review your request as promptly as reasonably possible during normal business operations.