Free U.S. Shipping on Orders Over $50
        Brilliant Moissanite Jewelry Made to Shine Every Day

          Payment Methods

          At Nemixa, we offer a selection of convenient payment options to make shopping for moissanite jewelry simple and straightforward. You can choose from the available credit and debit card options, digital wallets, and online payment services displayed at checkout.

          Before completing your purchase, please review your selected items, shipping information, and order total. Available payment methods may vary depending on your device, account eligibility, and payment provider requirements. The options displayed at checkout determine which methods are available for your order.

          Credit and Debit Cards

          Nemixa accepts the following card payment methods when available at checkout:

          • Visa

          • Mastercard

          • American Express

          • Diners Club

          • Discover

          • JCB

          To complete a card payment, enter the required payment information through the checkout process and follow any verification instructions provided by your card issuer or payment provider.

          Your payment may be subject to authorization and security checks before the order can be processed.

          Digital Wallets and Online Payments

          Nemixa also supports the following digital wallet and online payment options when they are available at checkout.

          Apple Pay

          If Apple Pay is displayed as an available payment option, eligible customers can select it and follow the on-screen instructions to authorize the payment using their supported device and account.

          Google Pay

          If Google Pay is available at checkout, eligible customers can select this option and follow the instructions to complete the payment through their supported device and account.

          PayPal

          If PayPal is displayed at checkout, customers can select it and follow the PayPal payment process to complete their purchase. Any additional authentication required by PayPal must be completed before the payment can be finalized.

          Availability may depend on device compatibility, account status, and the requirements of the applicable payment service.

          How to Pay

          Follow these general steps to complete your purchase:

          1. Select your desired jewelry products, styles, and available specifications.

          2. Add the items to your shopping cart and proceed to checkout.

          3. Review your products, quantities, shipping address, and order total.

          4. Choose one of the payment methods actually displayed at checkout.

          5. Follow the instructions provided by the selected payment method, including any required authorization or verification.

          6. Review the order confirmation information provided by the website.

          Please ensure that your billing and shipping information is accurate before submitting your order.

          Payment Authorization and Order Confirmation

          Payments may require authorization or verification by your card issuer or payment service provider before an order can be processed.

          Payment authorization and order acceptance are separate steps. Submitting an order does not necessarily mean that payment has been successfully completed or that the order has been finally accepted.

          Payment processing may be affected by factors such as:

          • Card issuer authorization decisions;

          • Account status;

          • Incorrect or incomplete payment information;

          • Required security verification; or

          • Temporary technical issues.

          If a payment cannot be authorized or verified, Nemixa may be unable to process the order. Orders may also be subject to inventory, fulfillment, and other reasonable checks in accordance with our Terms of Service.

          Currency, Shipping, and Taxes

          Please review the currency and total amount displayed at checkout before completing your purchase. The checkout page provides the applicable order total and available payment options.

          Our current shipping rates are:

          • Orders under $50 USD: $12 USD shipping.

          • Orders of $50 USD or more: Free shipping.

          Orders are generally processed within 2 business days after the order is successfully placed and payment is confirmed. After shipment, the estimated standard transit time is approximately 7–15 business days.

          All applicable taxes and duties associated with an order are included in the product price where applicable. Our logistics providers handle the applicable customs clearance procedures, and customers are not normally expected to pay additional import duties, customs duties, or customs clearance fees for eligible shipments.

          For further information, please review our Shipping Policy.

          Payment Issues

          If you experience a payment problem, it may be related to incorrect payment details, a declined transaction, an incomplete authorization, an outstanding verification step, or a temporary technical issue.

          If your payment is unsuccessful, we recommend that you:

          1. Check that your payment information is accurate.

          2. Review any notification or verification request from your card issuer or payment provider.

          3. Contact your bank, card issuer, or payment provider if you need clarification about a declined transaction.

          4. If another payment option is displayed at checkout, consider using an alternative available method.

          Payment Completed but No Order Confirmation

          If you believe your payment was successful but have not received or located your order confirmation, please contact us so we can review the transaction and order status.

          Suspected Duplicate Charges

          If you notice a suspected duplicate charge or an unexpected transaction relating to a Nemixa order, please contact us with the relevant transaction details so we can investigate.

          When contacting us about a payment issue, please provide, where available:

          • Your order number;

          • The email address used when placing the order;

          • The transaction date;

          • The transaction amount; and

          • A brief description of the issue.

          For your security, do not send your full card number, CVV or CVC security code, banking password, or account password by email.

          Payment Security and Privacy

          Nemixa encourages customers to complete payments only through the payment options provided during the website checkout process.

          Please keep your payment credentials and online accounts secure, and follow any authentication instructions provided by your card issuer or payment service.

          Payment processing and the handling of personal information depend on the applicable payment method and service provider. Information associated with your order and payment may be processed as necessary to complete transactions, verify payments, prevent fraud, and provide customer support, in accordance with applicable requirements and our Privacy Policy.

          While we take reasonable care in operating our online store, no online transaction or electronic system can be guaranteed to be completely secure.

          The availability of PayPal as a payment option does not mean that all card transactions are processed by PayPal. The payment service used depends on the option selected at checkout.

          Refunds and Original Payment Methods

          Approved refunds are generally issued to the original payment method used for the purchase, in accordance with our Return & Refund Policy and Cancellation Policy.

          Canceled Orders

          Orders that have not yet shipped may be submitted for cancellation. If a cancellation is approved, the order amount will be refunded in full to the original payment method and returned to the original payment account.

          Once an order has shipped, it cannot be directly canceled. Customers who no longer want a shipped order should wait for delivery and review our Return & Refund Policy to determine whether the item qualifies for return.

          Returned Items

          After an eligible returned item has been received, inspected, and approved for a refund, Nemixa will initiate the refund within 2 business days.

          This period refers to the time Nemixa needs to initiate the approved refund. It does not mean the funds will appear in your account within 2 business days.

          The time required for the refund to appear in your account depends on your bank, card issuer, payment provider, or other applicable financial institution.

          Nemixa does not offer direct exchanges. If you wish to purchase a different size, color, style, or product, you may return an eligible item under our Return & Refund Policy and place a new order.

          For complete eligibility requirements and instructions, please review our Refund Policy and Cancellation Policy.

          Availability of Payment Methods

          The payment logos and options presented on our website indicate supported payment methods, but not every method is necessarily available for every order, device, or customer.

          Availability may depend on:

          • Device or browser compatibility;

          • Payment account eligibility;

          • Card issuer requirements;

          • Payment service provider rules; and

          • Required security or authorization checks.

          Please use the payment options actually displayed at checkout. If a particular method is not available for your transaction, select another option shown on the checkout page, if available.

          Related Policies

          For more information about orders and payments, please review the relevant Nemixa policies:

          These policies provide additional information about order acceptance, shipping, cancellations, returns, refunds, and the handling of personal information.

          Contact Us

          If you have questions about payment methods, a transaction, an order, or a refund, please contact Nemixa using the details below.

          Nemixa

          Company: Nemixa Boutique Limited

          Website: nemixaco.com

          Email: 1989huoyong@gmail.com

          Phone: +852 5795 5004

          Address: Room H11, 1/F, Kaiser Estate Phase 2, No. 51 Man Yue Street, Hung Hom, Hong Kong

          When contacting us about a payment or order, please include your order number and a brief description of the issue, where applicable. Our customer service team will review your message and respond as soon as reasonably possible during normal business operations.