Shipping Policy
This Shipping Policy explains how Nemixa processes, ships, and delivers orders placed through nemixaco.com.
Nemixa currently ships orders throughout the United States. Please review the information below regarding shipping destinations, shipping costs, processing times, estimated transit times, delivery issues, taxes and duties, address responsibilities, order changes, cancellations, and related matters.
Shipping Destinations
Nemixa currently ships only within the United States. We do not ship to destinations outside the United States.
Shipping availability for certain special or restricted addresses may depend on the service capabilities of the applicable logistics provider. This may include certain remote locations, military addresses, P.O. Boxes, U.S. territories, or other addresses that require special delivery arrangements.
If we identify a delivery limitation while processing your order, we may contact you using the information provided with your order to discuss the available options.
Shipping Costs
Nemixa applies the following shipping rates based on the merchandise value of the order:
Orders Under $50
For orders with a merchandise value of less than $50 USD:
Shipping Fee: $12 USD
Orders of $50 or More
For orders with a merchandise value of $50 USD or more:
Free Shipping
The applicable shipping charge will be determined based on the order amount and displayed as part of the checkout process where applicable.
Order Processing Time
Orders are generally processed within 2 business days after the order is successfully placed and payment is confirmed.
Processing time refers to the time required to review, prepare, and arrange an order for shipment. It does not include the time the shipment spends in transit after it has been dispatched.
Business days generally do not include weekends or U.S. public holidays.
Processing may occasionally take longer during holidays, periods of increased order volume, or other circumstances affecting normal order fulfillment.
Order Cut-Off Time
Orders placed before 6:00 PM Hong Kong Time (HKT) on a business day will begin processing on the same business day. Orders placed after 6:00 PM Hong Kong Time (HKT) will begin processing on the next business day. If the order is placed on a weekend or applicable public holiday, processing will begin on the next business day.
Shipping Method
Nemixa uses Standard Shipping for customer orders.
The specific logistics service used for an order may depend on factors such as the delivery address, available logistics networks, and order fulfillment arrangements.
Nemixa does not guarantee the use of any particular carrier unless otherwise specifically communicated in connection with an order.
Estimated Transit Time
After an order has been processed and shipped, the estimated standard transit time is:
Approximately 7–15 business days
For clarity:
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Processing Time: Up to 2 business days
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Estimated Transit Time: Approximately 7–15 business days after shipment
Processing time and transit time are separate periods. The estimated delivery period begins after the order has completed processing and has been dispatched.
Transit times are estimates rather than guaranteed delivery dates. Actual delivery may be affected by circumstances such as:
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Carrier processing;
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Weather conditions;
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Public holidays;
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Seasonal shipping volume;
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Address-related issues;
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Customs or clearance procedures;
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Transportation network disruptions; or
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Other circumstances reasonably outside Nemixa's control.
We will provide reasonable assistance if a shipment appears to be materially delayed.
Delayed Shipments
If your order has not arrived after the estimated delivery period, please contact Nemixa at:
To help us review the shipment efficiently, please provide:
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Your order number;
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Your name;
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Your contact email address;
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Your shipping address; and
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Any available tracking or delivery information.
We will review the available order and shipment information and, where appropriate, assist with checking the delivery status.
A shipment arriving later than the estimated transit period does not automatically result in an immediate refund or replacement. Any resolution will depend on the circumstances of the shipment and the applicable Nemixa policies.
Taxes and Duties
All applicable taxes and duties associated with the order are included in the product price, where applicable.
Nemixa works with logistics service providers to handle the applicable customs clearance procedures associated with eligible shipments.
Under normal circumstances, customers are not expected to pay additional import duties, customs duties, or clearance fees in order to receive eligible Nemixa shipments.
The logistics providers involved in delivery handle the applicable customs clearance procedures on our behalf where required.
Order Tracking
Where tracking information is available for an order, customers may use the applicable shipment or order notification information to review delivery progress.
Tracking information may not always update immediately after shipment, and updates may depend on the systems and scanning practices of the logistics provider handling the package.
If you are unable to view shipment updates or believe there is a problem with the tracking information, please contact:
Please include your order number and any available shipment information.
Damaged Items
If your order arrives damaged during transit, please contact Nemixa as soon as reasonably possible at:
Please provide information that may help us review the issue, including:
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Your order number;
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A description of the damage;
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Clear photographs of the damaged product;
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Photographs of the outer packaging; and
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Photographs of shipping packaging or labels where relevant.
Nemixa will review the information provided and determine an appropriate resolution based on the circumstances.
Depending on the nature of the issue and the outcome of our review, a resolution may include:
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A full refund;
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A partial refund; or
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Another reasonable remedy consistent with our applicable policies.
A damaged-item report does not automatically guarantee a full refund. Each case may be reviewed based on the order information, photographs, delivery circumstances, and other relevant evidence.
Nemixa does not provide direct product exchanges. Where a return or refund is appropriate, the matter will be handled in accordance with our Return & Refund Policy.
Lost Packages
If shipment tracking appears abnormal, has not updated for an extended period, or the package has not arrived after the estimated delivery period, please contact:
Please provide your order number and any relevant delivery or tracking information.
Nemixa may review the issue using information such as:
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Shipment tracking records;
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Delivery status;
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Available carrier or logistics investigation information;
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Order details; and
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Information provided by the customer.
If an order is confirmed to have been lost during transit, Nemixa will review the circumstances and provide an appropriate resolution in accordance with the applicable order information and our relevant refund policies.
A package that appears delayed or temporarily lacks tracking updates is not automatically considered lost.
Shipping Address Responsibility
Customers are responsible for providing a complete, accurate, and deliverable shipping address when placing an order.
Before submitting your order, please carefully review information including:
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Recipient name;
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Street address;
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Apartment, suite, unit, or room number where applicable;
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City;
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State;
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ZIP Code;
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Telephone number; and
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Any other information reasonably necessary for delivery.
Incorrect, incomplete, or undeliverable address information may result in:
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Delivery delays;
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Failed delivery attempts;
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Packages being returned;
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Shipment redirection issues; or
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Loss of the package.
Nemixa will review address-related delivery issues based on the circumstances of the order. However, Nemixa may not be responsible for all costs, delays, or losses caused by incorrect or incomplete information supplied by the customer.
Address Changes
If you need to change your shipping address, please contact Nemixa as soon as possible at:
If the order has not yet shipped, we may be able to update the address depending on the order's current processing status.
Address changes are not guaranteed.
Once an order has entered packaging, fulfillment, shipment, or transportation, it may no longer be possible to change the delivery address.
Nemixa will determine whether an address change can be completed based on the current status of the order.
Order Changes and Cancellations
Orders Not Yet Shipped
If your order has not yet shipped, you may contact Nemixa at:
to request a cancellation.
If the cancellation is successfully completed before shipment, the order amount will be refunded in full to the original payment method used for the purchase in accordance with our Return & Refund Policy.
Requests to change an item, size, color, quantity, or shipping address should also be submitted as soon as possible.
Order changes are not guaranteed once processing has begun.
Orders Already Shipped
Once an order has shipped, it cannot be directly canceled.
If you no longer want an order that has already shipped, you may wait until the order is delivered and then request a return if the item meets the eligibility requirements in Nemixa's Return & Refund Policy.
Changes to products, quantities, sizes, colors, or shipping addresses may also no longer be possible after shipment.
Undeliverable or Returned Packages
If a shipment is returned to Nemixa or the applicable logistics provider because of a delivery issue, we may review the circumstances and contact the customer regarding available next steps.
Packages may be returned or become undeliverable because of issues such as:
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An incorrect address;
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An incomplete address;
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Delivery attempts that could not be completed, where applicable;
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Refusal of delivery;
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Address access problems; or
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Other delivery-related address issues.
If the problem resulted from incorrect or incomplete information provided by the customer, the customer may be responsible for reasonable costs associated with arranging another shipment where applicable.
Any additional shipping arrangements will depend on the circumstances of the order. Nemixa does not apply a fixed reshipment charge under this policy.
Delivery Responsibility
Nemixa takes reasonable steps to arrange shipment and delivery of customer orders and to assist with legitimate delivery-related concerns.
Delivery is performed with the assistance of third-party logistics providers, and actual transit times may be affected by transportation networks and delivery operations outside Nemixa's direct control.
If a delivery issue occurs, Nemixa will review the available order records, shipping information, tracking data, and other relevant circumstances and provide reasonable assistance based on the situation.
Shipment of an order does not eliminate the customer's ability to contact Nemixa regarding legitimate delivery, loss, damage, refund, or other applicable customer service concerns.
Delivery Delays Beyond Our Control
Certain circumstances may result in delivery delays that are outside Nemixa's reasonable control, including:
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Severe weather;
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Natural disasters;
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Transportation or logistics network disruptions;
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Holiday shipping volume;
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Government or regulatory actions;
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Customs processing delays;
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Infrastructure disruptions; or
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Other significant events affecting transportation or delivery services.
Where such circumstances occur, estimated delivery times may be extended.
These circumstances do not prevent customers from contacting Nemixa regarding a delayed order or from exercising any rights available under applicable Nemixa policies.
Contact Us
If you have questions about shipping, delivery, tracking, delays, address changes, damaged shipments, lost packages, or order status, please contact Nemixa:
Nemixa
Website: nemixaco.com
Email: support@nemixaco.com
Phone: +85257955004
Address: Room H11, 1/F, Kaiser Estate Phase 2, No. 51 Man Yue Street, Hung Hom, Hong Kong
The address above is Nemixa's contact address. It should not be treated as a shipping warehouse, fulfillment center, or return address unless Nemixa specifically instructs you otherwise.
Please contact us by email, and we will respond within a reasonable period during our normal business operations.